Context
A state-owned development financing institution in Indonesia embarked on a strategic transformation to strengthen its role in supporting national development priorities. As its mandate expanded, the organization required a more structured and aligned communication approach across its operations and stakeholder engagements.
Challenge
The transformation introduced increasing complexity in stakeholder engagement, spanning government, partners, and internal functions. At the same time, communication needed to support evolving institutional priorities, including national initiatives such as economic recovery and energy transition. Without a cohesive strategy and sufficient internal capability, there was a risk of fragmented messaging and misalignment across functions.
Our Approach
Kiroyan Partners supported the institution through a multi-phase engagement focused on strengthening both strategy and execution. This included developing and refining communication strategies, providing strategic advisory for key initiatives, and supporting implementation through ongoing consultation. In parallel, we enhanced internal capability through targeted training and knowledge transfer, enabling teams to manage communication more effectively. The approach ensured alignment between institutional priorities, stakeholder expectations, and communication practices.
Impact
The institution gained a more structured and adaptive communication framework to support its evolving role. Improved internal capability and clearer strategic direction enabled more consistent messaging and more effective stakeholder engagement across initiatives. The engagement provided a foundation for sustaining communication effectiveness as the organization continued its transformation.
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